Contact Us






Contact

How Can We Help?


Whether you have questions about a pergola, need help planning your outdoor kitchen, or want advice on patio furniture, our team is ready to assist.

Most messages answered within 1 business day
Ways to Connect

Choose Your Preferred Channel


Email

support@outdoriausa.com
Replies within 24 hours

Phone

+1-719-402-9795

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take for my order to arrive?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. For full details, please visit our Shipping Policy page.

Do you offer free shipping on pergolas and outdoor kitchens?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. This applies to pergolas, outdoor kitchens, fire pits, patio furniture sets, and more. Every shipment includes tracking so you can follow your order from our warehouse to your door.

What is your return policy for large outdoor items?

We want you to be completely happy with your purchase. If something is not right, please contact us within the return window outlined in our Return Policy. Our team will walk you through the process and help arrange a smooth return or exchange.

Can I exchange a patio furniture set for a different style?

Yes, exchanges are available for eligible items. Reach out to our support team by email or phone, and we will confirm availability of the new style and guide you through the exchange process. Items must be in their original condition and packaging.

What materials are your pergolas and fire pits made from?

Each product listing includes detailed material specifications, dimensions, and care instructions. Our pergolas and fire pits are designed with weather-resistant materials suited for outdoor use. Check the individual product page for the specific materials used in the item you are considering.

Can you help me choose the right outdoor kitchen setup for my patio?

Absolutely. Send us a message with your patio dimensions, budget range, and how you plan to use the space, and our team can recommend outdoor kitchen configurations that fit your needs. We are happy to help you find the right combination of features for your setup.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line


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Order Status & Shipping
Product Questions
Returns & Exchanges
Design & Planning Help
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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM MST
Saturday – Sunday Closed
Our Promise

What We Stand For


Timely Responses

Every message receives a thoughtful reply within one business day, so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption on every transaction.

Built for Outdoors

Our pergolas, fire pits, and patio furniture are crafted with weather-resistant materials designed for long-term use.

Free Shipping

Most orders ship free within the Continental U.S., with tracking included on every shipment.

Owned and operated by FRONT RANGE COMMERCE LLC · 2225 COOPER AVE, COLORADO SPGS, CO 80907